Terms & Conditions

In these terms and conditions “we”, “us” or “our” mean Decellini.com and its affiliates and subsidiaries and “you” means the user and/or the customer of the Website. By accessing to this website and/or placing an order, you are agreeing to be bound by and accept all the Terms & Conditions. We reserve the right to change or modify current Terms & Conditions without prior notice. The amended Terms & Conditions shall automatically become effective right after they are posted on this site. You are advisable to check this page regularly to note any changes to the Terms & Conditions. Please take some time to read these Terms and Conditions.

PRICE AND PRODUCT

1. We shall make every effort to ensure that all details, descriptions, images, designs, stock and prices found in our website are correctly displayed. In the event we discovered any error in the price, detail or unavailable of any goods which you have ordered, we will notify you as soon as possible by phone or email and give you an option to reconfirm your order or cancel it. If we are unable to contact you, we will treat the order as cancelled.

2. If the order is cancelled due to errors, any paid amount will be fully refunded to your bank account.  

3. Prices displayed on our website are quoted in Malaysian Ringgit (MYR).

4. The prices charged are those applicable on the day you order.

5. We always strive to ensure images display the most realistic apparel and all measurement shall be taken as accurately as possible. However, measurement stated may vary 0.5”-1” due to nature of mass production.

ORDER POLICY

6. Prices shown include SHIPPING FEE and are fixed and non-negotiable.

7. All orders will be sent via Poslaju. The parcel takes 5-14 working days to reach you after the payment is confirmed depending on your destination.

8. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

RETURN POLICY

9. If you are not completely satisfied with your purchase or have changed your mind on the arrival of the product, please fill in the form in Return Section and ship back the returns within five (5) days of receipt. A Cash Voucher will be issued via email for the return product based on the product purchase price. 

10. All return products must be received by Decellini in order for you to be eligible for a refund or replacement.Return product shall be in Complete / Original Packing, product tags shall not be tampered. Product returned Stained, Washed or Used will be duly declined.

11. Returns are based on a case-by-case basis. In the event return product is in an unsuitable condition, we reserve the right not to accept returns and send the product back to you. Decellini decision is final and no further correspondence will be entertained.

12. When returning parcels to us, you must provide proof of shipping like tracking number and our address indicated on the returned parcel.

13. In most cases, you will need to bear the shipping charges for returning the product to us.  However, if we deliver the wrong or defective products to you, all shipping cost will be borne by Decellini (as long as you use a standard shipping method) and we will make sure we send the correct products to you, ALL at our expense.Shipping charges paid will later on be refunded in the form of Cash Voucher.

* Cash Voucher can only be redeemable at decellini.com

DAMAGED ITEM

14. All products are checked before shipment. If you find that the products delivered to you are damaged, broken or defective, kindly report to us within 24 hours of parcel received and we will do our best to help you.  We will issue you an email on Product Damage Confirmation

15. When we have received the claimed damaged product, Decellini will decide to either replace with product, replace the broken parts or to issue a Cash Voucher for the return product based on the product purchased price. Decellini decision is final on any damage item case and no further correspondence will be further entertained.

16. Measurement discrepancy of 0.5" - 1", colour discrepancy and products damaged as a result or normal wear and tear do not constitute as a defect.

17. Return product shall be in Complete / Original Packing, product tags shall not be tampered. When returning parcels to us, you must provide proof of shipping like tracking number and our address indicated on the returned parcel.

18. To return the damaged items, all shipping cost will be borne by Decellini (as long as you use a standard shipping method). Postage charges paid will later on be refunded in the form of Cash Voucher.

* Cash Voucher can only be redeemable at decellini.com

CASH VOUCHER

19. You may use Cash Voucher or promotional voucher while making payment for Products on the Website and it must be entered at the check out page online only.

20. Conditions for redemption of Cash Voucher or promotional voucher:

* valid only at decellini.com.

* valid for the specified period stated on the Cash Voucher or promotional voucher.

* it can only be redeemed ONCE and cannot be used in conjunction with other voucher or discounted items, unless stated otherwise.

* decellini.com reserves the right to change the terms and conditions without prior notice.

INDEMNITY

21. You agree to indemnify, defend and hold harmless Decellini.com, its agents, officers, directors, employees, consultants, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms and Conditions.



PRIVATE POLICY

By accessing to this website and/or placing an order, you are agreeing to be bound by and accept the terms of this Privacy Policy. We reserve the right to amend the current Privacy Policy from time to time in our sole discretion by posting the updated version here on the Site. The amended Private Policy shall automatically become effective right after they are posted. You are advisable to check this page regularly to note any changes.

SECURITY

1. We are committed to safeguarding your privacy by respecting the confidentiality of the personal information that you may provide us through the website.

2. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail without your permission.

3. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

4. Remember to close your browser after you have finished your user session. This is to ensure that others cannot access to your personal information. You are responsible for access to and security of your own computer.

5. The Site may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those website. Once you have left out website, you are responsible for any information which you provide.

PERSONAL INFORMATION COLLECTION

6. When you create an account in Decellini.com, the personal information we collect may include (i.e. personal information which identifies you, e.g., your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information).

7. As a customer of Decellini.com, it may be necessary for you to provide us with your genuine and up to date Personal Data when you apply to us and/or continue to subscribe with us for a service and/or produce.

8. If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide services to you.

9. You agree that all the Personal Data provided by you to us may be used or retained in some or all of the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:

* process orders or application submitted by you.

* deliver products you have purchased.

* update you on the delivery of product.

* customer support purposes.

* provide you with relevant product information.

* update or send you on the latest products and information or items on offer or special promotion.

* process any payment instruction.

* respond to queries or requests submitted by you.

* administer or otherwise carry out our obligation in relation to any agreement you have with us.

* anticipate and resolve problems with any products or services supplied to you.

* normal management, operation and maintenance of the performance of the services.

* research for service improvement or improving existing service.

* to conduct market research.

USERS UNDER 18

10. If you are under 18, please get your parent / guardian's permission beforehand whenever you provide personal information to us in this website. Users under 18 without this consent are not allowed to provide us with personal information.

MAILING LIST

11. If you do not wish to receive marketing emails from us, you can unsubscribe from marketing at any time by using the unsubscribe function within the electronic marketing material.

ENQUIRY

12. If you have any comments or suggestions, we would be pleased to receive your view. Please do not hesitate to contact us at info@decellini.com